Contact Us
We, MUFG Bank (Malaysia) Berhad, place our customer satisfaction at its highest level of importance and your satisfaction is our top priority.
General Enquiries
| Write to Us* | customercare@my.mufg.jp |
|---|---|
| Tel/Fax | Tel: +60-3- 2034 8000, 2034 8008 Fax: +60-3- 3010 5331 (Available during office hours only) |
Customer Complaints
| Write to Us* | customercomplaint@my.mufg.jp |
|---|---|
| Tel/Fax | Tel: +60-3- 2034 8000, 2034 8008 Fax: +60-3- 3010 5331 (Available during office hours only) |
*Note:
- The email address is solely for MUFG Bank (Malaysia) Berhad's customers
- Any emails received from customers other than MUFG Bank (Malaysia) Berhad’s customers will not be entertained. For account holders of other MUFG Bank overseas branches, kindly contact the branch where you maintain an account for enquiries.
- For steps to escalate/resolve your complaint via the available escalation/redress channels, click here. (94KB)
- For more details on the escalation/redress channels, click here
Report Suspicious GCMS Plus Account Activity or Fraud/Scam
| Write to Us** | mufgm.tbsupport@my.mufg.jp |
|---|---|
| Tel/Fax | Tel: +60-3- 2034 8000, 2034 8008 (extension 6227 / 6012 / 8019 / 6013) Fax: +60-3- 3010 5331 (Available during office hours only) |
**If you detect any suspicious activity on your GCMS Plus account or suspect it has been compromised, promptly report the issue through the provided email link or contact us by phone.
Banking Operations Hours
9:00am to 3:00pm (Monday to Friday)
(Closed on Saturdays/Sundays and Public Holidays)
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