1. Complaints/Dispute Channels
Mr. Ang Lek Hui
Level 11, Menara IMC,
No. 8, Jalan Sultan Ismail
50250 Kuala Lumpur
Tel : 03-2034-8000
Fax : 03-2078-8871
Email address : email@example.com
2. Redress Channels
- a. Ombudsman for Financial Services
OFS is an independent body set-up to help settle disputes between you and your financial service providers and you have six months to forward your complaints to OFS from the date of our final reply. The OFS's services are provided for free of charge to complainants.
Ombudsman for Financial Services
Level 14, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel : 03-2272-2811
Fax : 03-2272-1577
E-mail : firstname.lastname@example.org
Website : www.ofs.org.my
- b. For complaints relating to restructuring/rescheduling of loans/financings for individual or small and medium scale enterprise (SME)
i. Agensi Kaunseling Dan Pengurusan Kredit (AKPK) - Individual
AKPK offers Debt Management Programme (DPM) to all individuals that need assistance in managing their personal debts with financial service providers
regulated by Bank Negara Malaysia (Central Bank).
Level 8, Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur
Website : www.akpk.org.my
Note: AKPK does not provide loans for financing
ii. Small & Medium Enterprises Corporation Malaysia (SME Corp. Malaysia) - SME
Level 6, SME 1, Block B,
Platinum Sentral, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Email : email@example.com
Website : www.smecorp.gov.my
iii. Small Debt Resolution Committee (SDRC) - SME
Development Finance and Enterprise Department,
Bank Negara Malaysia (BNM),
Jalan Dato' Onn,
50480 Kuala Lumpur.
Website : www.smeinfo.com.my
- c. For complaint relating to Investment Products
i. Securities Industry Dispute Resolution Center (SIDREC)
SIDREC is an independent and impartial body which act as a one-stop centre and dispute resolution body for monetary claims made individual investors or sole
proprietors against Members of SIDREC in relation to any dealing or transaction involving capital market services products in Malaysia.
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A,
Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur.
ii. Securities Commission Malaysia (SC)
Consumer & Investor Office
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara,
50490 Kuala Lumpur.
- d. BNMTELELINK Customer Contact Centre
BNMTELELINK acts as a centralized point of contact for matters related to the financial sector such as enquiries, public complaint, banking, insurance, currency, SMEs financing and as well as other areas under the purview of Bank Negara Malaysia.
Tel : 1300-88-5465 (1-300-88-LINK)
Operating Hours: 9.00a.m-5.00p.m (Monday - Friday except public holiday)
Website : www.bnm.gov.my
Webform (eLink) : firstname.lastname@example.org