1. Complaints/Dispute Channels
MUFG Bank (Malaysia) Berhad
Mr. Mohd Khairil Ezane Azman
Compliance Department
Level 22, 23 & 24, Plaza Conlay
No. 18, Jalan Conlay
50450 Kuala Lumpur
Tel : 03-2034-6310
Email address : customercomplaint@my.mufg.jp
2. Redress Channels
- a. Ombudsman for Financial Services
OFS is an independent body set-up to help settle disputes between you and your financial service providers and you have six months to forward your complaints to OFS from the date of our final reply. The OFS's services are provided for free of charge to complainants.
Contact:
Ombudsman for Financial Services
Level 14, Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel : 03-2272-2811
Fax : 03-2272-1577
E-mail : enquiry@ofs.org.my
Website : www.ofs.org.my
- b. For complaints relating to restructuring/rescheduling of loans/financings for individual or small and medium scale enterprise (SME)
i. Agensi Kaunseling Dan Pengurusan Kredit (AKPK) - Individual
AKPK offers Debt Management Programme (DPM) to all individuals that need assistance in managing their personal debts with financial service providers regulated
by Bank Negara Malaysia (Central Bank).
Contact:
Level 5 and 6, Menara Aras Raya (Formerly known as Menara Bumiputra Commerce)
No. 11, Jalan Raja Laut
50350 Kuala Lumpur
Tel: 03-2610-5520/525
Email: ccd@akpk.org.my
Website : www.akpk.org.my
Note: AKPK does not provide loans for financing
ii. Small & Medium Enterprises Corporation Malaysia (SME Corp. Malaysia) - SME
Contact:
Level 6, SME 1, Block B,
Platinum Sentral, Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur.
Tel: 03-2775-6000
Fax: 03-2775-6001
Email : info@smecorp.gov.my
Website : www.smecorp.gov.my
iii. Small Debt Resolution Committee (SDRC) - SME
Contact:
SDRC Secretariat,
Development Finance and Enterprise Department,
Bank Negara Malaysia (BNM),
Jalan Dato' Onn,
50480 Kuala Lumpur.
Website : www.smeinfo.com.my
- c. For complaint relating to Investment Products
i. Securities Industry Dispute Resolution Center (SIDREC)
SIDREC is an independent and impartial body which act as a one-stop centre and dispute resolution body for monetary claims made individual investors or
sole proprietors against Members of SIDREC in relation to any dealing or transaction involving capital market services products in Malaysia.
Contact:
Securities Industry Dispute Resolution Center (SIDREC)
Unit A-9-1, Level 9, Tower A,
Menara UOA Bangsar,
No. 5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur.
Tel: 03-2282-2280
Fax: 03-2282-3855
E-mail: info@sidrec.com.my
Website: www.sidrec.com.my
ii. Securities Commission Malaysia (SC)
Contact:
Consumer & Investor Office
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara,
Bukit Kiara,
50490 Kuala Lumpur.
Tel: 03-6204-8999
Fax: 03-6204-8991
Email: aduan@seccom.com.my
Website: www.sc.com.my
- d. BNMTELELINK Customer Contact Centre
BNMTELELINK acts as a centralized point of contact for matters related to the financial sector such as enquiries, public complaint, banking, insurance, currency, SMEs financing and as well as other areas under the purview of Bank Negara Malaysia.
Contact:
Tel: 1300-88-5465 (1-300-88-LINK)
Overseas: 603-2174-1717
Operating Hours: 9.00a.m to 5.00p.m (Monday - Friday except public holiday)
Website: www.bnm.gov.my
Webform (eLink): https://bnmlink.bnm.gov.my