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1. Complaints/Dispute Channels

MUFG Bank (Malaysia) Berhad
Mr. Ang Lek Hui
Compliance Department
Level 11, Menara IMC, 
No. 8, Jalan Sultan Ismail
50250 Kuala Lumpur
Tel : 03-2034-8000
Fax : 03-2078-8871
Email address : customercomplaint@my.mufg.jp

2. Redress Channels

Should you have any particular issue to raise due to an unfavourable experience or dissatisfied with a particular service provided by the bank, you may contact the following Redress channels as follows:
  • a.  Ombudsman for Financial Services

OFS is an independent body set-up to help settle disputes between you and your financial service providers and you have six months to forward your complaints to OFS from the date of our final reply. The OFS's services are provided for free of charge to complainants.



    Ombudsman for Financial Services

    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Tel : 03-2272-2811

    Fax : 03-2272-1577

    E-mail : enquiry@ofs.org.my

    Website : www.ofs.org.my

  • b.  For complaints relating to restructuring/rescheduling of loans/financings for individual or small and medium scale enterprise (SME)

i.  Agensi Kaunseling Dan Pengurusan Kredit (AKPK) - Individual
  AKPK offers Debt Management Programme (DPM) to all individuals that need assistance in managing their personal debts with financial service providers
    regulated by Bank Negara Malaysia (Central Bank).
    Level 8, Maju Junction Mall
    1001 Jalan Sultan Ismail
    50250 Kuala Lumpur
    Tel: 03-2616-7766
    Fax: 03-2616-7601
    Website : www.akpk.org.my

    Note: AKPK does not provide loans for financing

ii.  Small & Medium Enterprises Corporation Malaysia (SME Corp. Malaysia) - SME

    Level 6, SME 1, Block B,
    Platinum Sentral, Jalan Stesen Sentral 2,
    Kuala Lumpur Sentral,
    50470 Kuala Lumpur.
    Tel: 03-2775-6000
    Fax: 03-2775-6001 
    Email : info@smecorp.gov.my

    Website : www.smecorp.gov.my


iii. Small Debt Resolution Committee (SDRC) - SME

     SDRC Secretariat,
     Development Finance and Enterprise Department,
     Bank Negara Malaysia (BNM),
     Jalan Dato' Onn,
     50480 Kuala Lumpur.
     Website :  www.smeinfo.com.my                                                    

  • c.  For complaint relating to Investment Products

     iSecurities Industry Dispute Resolution Center (SIDREC)

         SIDREC is an independent and impartial body which act as a one-stop centre and dispute resolution body for monetary claims made individual investors or sole 

         proprietors against Members of SIDREC in relation to any dealing or transaction involving capital market services products in Malaysia.

         Securities Industry Dispute Resolution Center (SIDREC)
         Unit A-9-1, Level 9, Tower A,
         Menara UOA Bangsar,

         No. 5, Jalan Bangsar Utama 1,
         59000 Kuala Lumpur.
         Tel: 03-2282-2280
         Fax: 03-2282-3855
         E-mail: info@sidrec.com.my

         Website: www.sidrec.com.my


ii.  Securities Commission Malaysia (SC)


       Consumer & Investor Office

       Securities Commission Malaysia
       No. 3, Persiaran Bukit Kiara,

       Bukit Kiara,

       50490 Kuala Lumpur.

       Tel: 03-6204-8999
       Fax: 03-6204-8991
       Email: aduan@seccom.com.my

       Website: www.sc.com.my


  • d.  BNMTELELINK Customer Contact Centre

BNMTELELINK acts as a centralized point of contact for matters related to the financial sector such as enquiries, public complaint, banking, insurance, currency, SMEs financing and as well as other areas under the purview of Bank Negara Malaysia.



    Tel : 1300-88-5465 (1-300-88-LINK)
    Overseas: 603-2174-1717
    Operating Hours: 9.00a.m-5.00p.m (Monday - Friday except public holiday)

    Website : www.bnm.gov.my

    Webform (eLink) : telelink@bnm.gov.my    



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