1. Complaints/Dispute Channels
| Contact Person | Mr. Mohd Khairil Ezane Azman |
| Address | Compliance Department MUFG Bank (Malaysia) Berhad Level 22, 23 & 24, Plaza Conlay No. 18, Jalan Conlay 50450 Kuala Lumpur |
| Telephone | +603-2034 8000, 2034 8008 (Available during office hours only) |
| customercomplaint@my.mufg.jp |
2. Redress Channels
- a. Bank Negara Malaysia Laman Informasi Nasihat dan Khidmat (BNMLINK)
BNMLINK acts as a central point for public enquiries, complaints and advice regarding financial services relating to banking, insurance, currency, SME financing as well as other areas under the purview of Bank Negara Malaysia (BNM).
Contact:
| Address | BNMLINK, Bank Negara Malaysia, 50290 Kuala Lumpur |
| Telephone | 1300-88-5465 (1-300-88-LINK) Overseas: +603-2174-1717 |
| Operating Hours | 9.00a.m to 5.00p.m (Monday - Friday excluding public holidays) |
| Website | www.bnm.gov.my/contact-us/bnmlink |
| Webform (eLink) | www.bnm.gov.my/contact-us/complaints |
- b. Financial Markets Ombudsman Services (FMOS)
Established by BNM and Securities Commission Malaysia (SC) to provide an independent, fair, and free dispute resolution service to financial consumers and investors, who are unable to resolve their complaints with financial service providers and capital market intermediaries.
Contact:
| Address | Level 14, Menara Takaful Malaysia No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur |
| Telephone | 03-2272-2811 |
| Operating Hours | 8:30a.m to 5:30p.m (Monday-Friday excluding public holidays) |
| Website | www.fmos.org.my |
- c. For complaints relating to restructuring/rescheduling of loans/financings for individual or small and medium scale enterprise (SME)
i. Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
Set up by BNM to help individuals/SMEs take control of their financial situation and gain peace of mind arising from wise use of credit.
Note: AKPK does not provide loans for financing
Contact:
| Address | Level 5 and 6, Menara Aras Raya (Formerly known as Menara Bumiputra Commerce) No. 11, Jalan Raja Laut 50350 Kuala Lumpur |
| Telephone | 03-2610-5520/525 |
| ccd@akpk.org.my | |
| Website | www.akpk.org.my |
ii. Small & Medium Enterprice Corporation Malaysia (SME Corp. Malaysia)
Contact:
| Address | Level 6, SME 1, Block B Platinum Sentral, Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur |
| Telephone | 03-2775-6000 |
| Fax | 03-2775-6001 |
| info@smecorp.gov.my | |
| Website | www.smecorp.gov.my |
iii. Small Debt Resolution Committee (SDRC)
Contact:
| Address | SDRC Secretariat Development Finance and Enterprise Department Bank Negara Malaysia (BNM) Jalan Dato' Onn 50480 Kuala Lumpur |
| Website | www.smeinfo.com.my |
- d. Securities Commission Malaysia (SC)
Contact:
| Address | Consumer & Investor Office Securities Commission Malaysia No. 3, Persiaran Bukit Kiara Bukit Kiara 50490 Kuala Lumpur |
| Telephone | 03-6204-8999 |
| Fax | 03-6204-8991 |
| aduan@seccom.com.my | |
| Operating Hours | 9.00a.m to 5.00p.m (Monday - Friday exclusing public holidays) |
| Website | www.sc.com.my |