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1. Complaints Channels

MUFG Bank (Malaysia) Berhad
Mr. Ang Lek Hui
Compliance Department
Level 11, Menara IMC, 
No. 8, Jalan Sultan Ismail
50250 Kuala Lumpur
Tel : 03-2034-8000
Fax : 03-2078-8871
Email address : customercomplaint@my.mufg.jp

2. Redress Channels

Should you have any particular issue to raise due to an unfavourable experience or dissatisfied with a particular service provided by the bank, you may contact the following Redress channels as follows:
  • a.  Ombudsman for Financial Services

OFS is an independent body set-up to help settle disputes between you and your financial service providers and you have six months to forward your complaints to OFS from the date of our final reply. The OFS's services are provided for free of charge to complainants.



    Ombudsman for Financial Services

    Level 14, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur

    Tel : 03-2272-2811

    Fax : 03-2272-1577

    E-mail : enquiry@ofs.org.my

    Website : www.ofs.org.my

  • b.  Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

(For complaints relating to restructuring of loans) AKPK offers Debt Management Programme (DPM) to all individuals that need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia (Central Bank).



    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

    Level 8, Maju Junction Mall
    1001 Jalan Sultan Ismail
    50250 Kuala Lumpur

    Toll free hotline number: 1-800-88-2575

    Website : www.akpk.org.my



    AKPK does not provide loans for financing




  • c.  BNMTELELINK Customer Contact Centre

BNMTELELINK acts as a centralized point of contact for matters related to the financial sector such as enquiries, public complaint, banking, insurance, currency, SMEs financing and as well as other areas under the purview of Bank Negara Malaysia.



    Bank Negara Malaysia (BNM)

    P.O. Box 10922
    50929 Kuala Lumpur

    Tel : 1300-88-5465 (1-300-88-LINK)
    Overseas: 603-2174-1717
    Operating Hours: 9.00a.m-5.00p.m
    (Monday - Friday except public holiday)

    Website : www.bnm.gov.my

    Webform : telelink@bnm.gov.my    



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