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I. General Enquiries

We, MUFG Bank (Malaysia) Berhad, place customer satisfaction at its highest level of importance and your satisfaction is our top priority.



Your channel for GENERAL ENQUIRIES IN MALAYSIA via customercare@my.mufg.jp




1.   The customercare@my.mufg.jp email address is solely an enquiry channel for MUFG Bank (Malaysia) Berhad's customer.


2.   Any e-mails received from customer other than MUFG Bank (Malaysia) Berhad will not be entertained.


3.   Your enquiries will be responded within 14 days from the date we receive your email.


Should you have any general enquiries in relations to the banking operations, kindly drop us an email via the customercare mailbox address given above or alternatively you may contact us as per the following details:-


Contact Number

03-2034-8000 (General Line)


Banking Operations Hours:

9.30am to 4.00pm (Monday to Friday)
(Closed on Saturdays/Sundays and Public Holidays)


For account holders of other MUFG Bank overseas branches, kindly contact the branch where you maintain an account for any enquiries.



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