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II. Customer Complaint

YOUR COMPLAINT CHANNEL IN MALAYSIA via customercomplaint@my.mufg.jp



  1. The customercomplaint@my.mufg.jp e-mail address is solely a complaint channel for MUFG Bank (Malaysia) Berhad’s customer.
  2. Any e-mails received from customer other than MUFG Bank (Malaysia) will not be entertained.
  3. For any complaint matters reported, the bank will respond to you within 14 days. This mailbox will respond to matters concerning to complaints only. For other general enquiries or matters concerning banking operations, kindly channel your feedback via the customercare@my.mufg.jp mailbox or contact MUFG Bank (Malaysia) as per the details below:

Contact Number :

03-2034-8000 (General Line)


Banking Operations Hours :

9.30am to 4.00pm (Monday to Friday)
(Closed on Saturdays/Sundays and Public Holidays)

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