Branch locator (within Japan)
Branches with service counters for foreign residents(when opening accounts only) By appointment only
*When opening a new account, due to the need to comply with various laws and regulations related to financial crimes and money laundering, we must now ask customers a greater number of questions as well as provide various information at the time of opening an account.
*Since we must ensure that customers fully understand these information requirements, we have established service counters for foreign residents in some regions to provide customer service.
*At service counters for foreign residents, we aim to support customer understanding by providing example forms and informational materials in as many languages as we can. However, if basic matters cannot be understood in Japanese, we reserve the right to deny service due to unavoidable circumstances.
Customer service at service counters for foreign residents
- To ensure smooth service, customer service at our service counters for foreign residents is by appointment only. Please book an appointment before visiting the branch. Service is not available without an appointment.
- Currently, service counters for foreign residents are limited to certain regions. Please see the list of branches below for the areas where this service is offered. If you live or work in one of these areas and wish to open an account, please make an appointment at the service counter for foreign residents to visit the branch.
- *If you do not live or work in one of these areas, please visit a branch near your home or place of work.
- When you visit the branch, please bring with you your residence card, personal seal, documentation confirming your place of work if employed, certification of having resided in Japan for six or more months if applicable, and your Individual Number Card or other applicable document confirming your Individual Number.
As of January 14, 2020