Bank of Tokyo-Mitsubishi UFJ

BTMU-GCMS Customer Support
3.Helpdesk and User Support

Helpdesk 1 Internet Access Helpdesk

For SecurID® Login Screen (Authentication 1) and SecurID® Card

Inquiry Topic Contact Information
Operations related to Authentication 1

For bilingual 24-hour helpdesk support in Japanese and English, please call Bank of Tokyo-Mitsubishi UFJ Internet Access Helpdesk at

0120-21-1034 (domestic toll free) from Japan
000800-810-1118 (domestic toll free) from India
001-803-81-0231 (domestic toll free) from Indonesia
+81-3-3512-5105 from Pakistan
+81-3-3512-5105 from Vietnam

From countries other than the above
+800-2121-1034 (international toll free, where available)
You may not be able to use our toll free number with all carriers.

If you find problems reaching Helpdesk at the above number, please dial +81-3-3512-5105 instead.

Operations related to SecurID® Card
Access denied error message:
"The credential provided were invalid!"
SecurID® package received is unsealed or seems to have been unsealed.
Damaged, defective or lost SecurID® Card

When you call Bank of Tokyo-Mitsubishi UFJ Internet Access Helpdesk, you will be asked to provide the following information for verification of your identity.

Access ID : As shown in your SecurID starter's package.
PIN : As stated in "BTMU-GCMS Customer Information Sheet" you submitted to BTMU.
Serial No : As shown on the back of your SecurID® Card.

Helpdesk 2 GCMS Helpdesk

For BTMU-GCMS Login Screen (Authentication 2) and Subsequent Operations

Customer Category Contact Information
Customers serviced under BTMU-GCMS agreement signed in Japan Bank of Tokyo-Mitsubishi UFJ
Transaction Banking Division:
0570-003636, weekdays between 9:00 - 17:00 JST
(Calls from any city in Japan will incur local-toll call charges only.)
Other Customers Please call your BTMU Branch/Office contact.
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